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Leveraging Artificial Intelligence (AI) to Improve Customer Experiences
We all encounter a wide range of customer experiences, from simply awful to a few that are outstanding. There is a real opportunity to use AI for better customer experience across the board, not just in faster growing sectors, as shown in the table below. One of the...
How to Make a Digital Assistant Intelligent
The Voice Assistant Breakthrough With over 22 million combined units sold for Amazon’s Echo and Google Home, ‘smart speakers’ have certainly been a breakthrough in AI for the mainstream. These voice speakers are now quite adept at...