Enhancing the Customer Experience
Retailers are making big investments in artificial intelligence to improve customer experience so that it is seamless between online and in-store. Retailers leading the way include Alibaba, Amazon and LVMH.
Virtual Shopping Assistant
- Instantly Answers Customer Questions
- Learns Each Customer’s Preferences & Needs
- Makes Proactive Suggestions & Reminders
- Trained on Real Customer Interaction Data
Digital Assistant for Call Centers
Trained digital assistants provide customers with answers to common questions faster at
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Customer Styles from Social Profiles
Autonomously monitor social posts and other online data to determine customer style preferences and immediate needs
Challenge: Match the ease, speed and personalization of online retailers increasing/stealing market share.
Solution: Virtual Shopping Assistant instantly respond to customer service questions, find what they need and proactively make merchandise suggestions based on collected styles and preferences from each customer
Challenge: Reduce human expense for customer service call centers.
Solution: Digital Assistant – Trained digital assistants provide customers with answers to
common questions faster at lower cost to service
Challenge: Need to move beyond demographic and spurious purchase data to much deeper
understanding of customer styles, preferences and immediate needs
Solution: Autonomously monitor social posts and other online data to determine customer style preferences and life events