AI-powered solutions
tailored to your business
Next-Best Action Rec Engine
- “Brain’ that determines next best action for each customer
- Dynamic offer engine for real time decisioning
- Orchestrates & personalizes interactions across all channels
- Tailored to your business requirements and includes roadmap
“Most of our clients have great analytics and modeling. But they use rules-based methods of bringing this together. We use optimization math to bring this all together in a more quantitative way.“
Rob DiCesare, CEO Galahad Group Inc.
Click here to learn more about the NBA Rec Engine
Why Clients Hire Galahad
- Arbitration engine combines model propensities with expected value to ensure every interaction with customers is personalized, across all channels.
- Engagement & purchase rates increase up to 50%
Intelligent Automation
Customer Opportunity Analysis
Customer Opportunity Analysis (COA) is an automated data mining process that accelerates insights to action by producing best-practice customer segmentation and action plan within days.
| What COA Does | COA Benefits |
| COA identifies natural homogeneous customer segments | Best-practice customer segmentation and action plan within days |
| Utilizes purchase behavior, channel usage, demographics, attitudes and preferences | Provides forward-looking customer insights: value, growth potential, attrition risk |
| Integrates customer scores directly into Vantage or your database | Create strategy for every customer. Deploy personalized offers and messaging |
Why Clients Hire Galahad
- COA enables you to run segmentation analysis within days and be prepared to deploy insightful, customized marketing campaigns that will optimize the value of your customer base
Personalization – Great Results
Global Cosmetics Company
CHALLENGE: Increase customer loyalty through omnichannel personalization
SOLUTION: Developed COA multi-dimensional segmentation, personalized offer strategy and Next Best Action rec engine for ‘My Offers’ on site and multi-channel follow-up contacts
RESULTS: Site activity increased 46%, Time on Site increased 25% and e-mail click through rates increased to nearly 50%
Intelligent Process Automation
- Combine machine learning, NLP with RPA to automate key operations
- Custom-built automation solutions to fit client use cases
- Use cases include auditing, processing, exception handling and marketing operations
Why Clients Hire Galahad
- Combines best of NLP, machine learning and RPA to automate operational tasks
- Save 25%-35% resource costs
Arthur Digital Assistant
Personalizes Customer Interactions
- Personalized, proactive, self-learning
- Powered by an advanced recommendation engine
- Email assistant version available
Why Clients Hire Galahad
- Makes basic chatbots intelligent through a rapid training process based on your customer interaction data and powered by an advanced rec engine
- Customer satisfaction increased; resource costs reduced by 30%
Services To Augment Your Capabilities
Predictive Analytics & Data Science
Deep Learning
- Attrition Risk
- Response Propensities
- Default Risk
- Fraud detection
- Payment Authorizations
Leverage Unstructured
Data
Natural Language Processing
- Rapid bot training
- Model signals
- Call analytics
- Chat analytics
- Social media analytics