Retail

Enhancing the Customer Experience

Retailers are making big investments in artificial intelligence to improve customer experience so that it is seamless between online and in-store. Retailers leading the way include Alibaba, Amazon and LVMH.

Virtual Shopping Assistant

  • For Advice on All Shopping
  • Learns Each Customer’s Preferences & Needs
  • Makes Proactive Suggestions & Reminders
  • Trained on Real Customer Interaction Data

Digital Assistant for Call Centers
Trained digital assistants provide customers with answers to common questions faster at lower cost to service
Customer Styles from Social Profiles
Autonomously monitor social posts and other online data to determine customer style preferences and immediate needs

Empowering Customers


Challenge: Match the ease, speed and personalization of online retailers increasing/stealing market share.

Solution: Virtual Shopping Assistant instantly respond to customer service questions, find what they need and proactively make merchandise suggestions based on collected styles and preferences from each customer

                                        Digitizing Service


Challenge: Reduce human expense for customer service call centers.

Solution: Digital Assistant – Trained digital assistants provide customers with answers to
common questions faster at lower cost to service

                             Expanded Analytics


Challenge: Need to move beyond demographic and spurious purchase data to much deeper
understanding of customer styles, preferences and immediate needs

Solution: Autonomously monitor social posts and other online data to determine customer style preferences and life events

Interested in AI for your business?